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FAQ's

Who is the Shipping Carrier?

Canada Post

How much is shipping?

There is a $12CAD shipping fee for all Canadian and US orders

**Shipping is $16CAD for all international orders

How long will it take to ship within Canada?

We pride ourselves on providing great customer service, which means we want you to receive your product(s) at a reasonable time. All Canadian orders should deliver within 3-6 business days excluding major holidays.

 

How long will it take to ship to the USA?

Our brand is reputable for offering great customer service, which means we want you to receive your product(s) at a reasonable time. All USA orders should deliver within 6-10 business days excluding major holidays.

 

What forms of payment do you accept ?

We accept Credit Card and Debit Card, as well as E-transfer & PayPal.

Will there be any additional fees?

Only orders purchased through a PayPal account.

What is your return policy?

In effort to ensure sanitary precautions are maintained Smize Lash & Co does not accept any returns or exchanges. Please visit our Returns Policy page for more information.

 

Are your lashes made of real mink/silk fibers?

Yes, all mink/silk lashes are 100% authentic, although we are against cruelty against animals. We ensure that all fibers are from repurposed mink that is shed.

 

Can I get my lashes wet? 

Keeping your lashes dry is part of preserving their shape and look, so that they can be worn again. Wet lashes can lose their curl and shape. Be conscious of keeping them dry.

 

Can I apply mascara onto my false lashes?

If you decide to wear mascara on your lashes, of course you can apply it. However, if you do choose to apply mascara, use it sparingly as the lash layers may stick together with the additional product. Also, be aware that this may shorten the life of your lashes, therefore reducing the number of wears you could obtain from this product. Our lashes are designed to look voluminous without the need for mascara.

How do I find my eye shape?

 

Will the false eyelashes damage my own lashes?

False lashes are meant to be applied just above your natural lash line, so as long as you apply them as recommended, your natural lashes will not be affected in any way.  In fact, you may be doing your lashes a favor since you can get away without curling or using mascara on your natural lashes when you’re wearing false ones.

Please contact us if you have anymore questions!

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