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STORE POLICIES

SHIPPING

Your purchase and patience is valued during this period. Due to the effects of COVID-19, our regular product shipping times may be affected as a result of possible delays with Smize's shipping carrier. We apologize for any inconvenience caused by this. We are working to guarantee that you receive your orders as soon as possible. Thank you for your support and understanding. Please note all orders will be processed and shipped within 1 business day. Orders made before 2pm eastern standard time will be processed and shipped out in the same business day. Regular shipping times are between 2-6 business days depending on your region. Please be advised incomplete addresses result in a return fee for us, not including re-shipping fees. If your order is returned due to an incomplete address or missing unit numbers, there will be a $12CAD fee to re-ship your order.

PRIVACY

At Smize we value you as a loyal customer. We aim to serve you by delivering strong safety and security measures to ensure that the personal information you share when making purchases and/or subscribing to our mailing list or rewards program, remains protected and confidential. The information you provide will be used to process your orders online, give you access to exclusive promotions and offers, and assist us with improving our growing product line. 

 

Types of personal information you may provide on our website includes:

 

- Contact information (i.e., name, postal address, email address, phone number)

- Payment information (i.e., payment card number, expiration date, delivery address, and billing address)

- Age and date of birth

- Gender

- Username and password, or screen name

- Physical traits and skincare concerns (for product development)

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